A named manager, start to finish.
Supported by people who understand not only payroll processing, but umbrella compliance, employment structures and recruitment supply-chain risk.
One person owns your move.
A named implementation manager coordinates discovery, migration, the parallel run and go-live. They are the same person throughout, and they know your operating model rather than your ticket history.
Assigned at the start, present through the first live payroll.
Owns the plan and the reconciliation, and tells you when a date is at risk.
Understands umbrella payroll specifically - not payroll in general.
A defined transition into ongoing support, with the context carried across.
Discover · weeks 1-2
Your current operating model, entities, pay cycles and integrations, written down and agreed.
Prepare · weeks 3-5
Data migrated into a configured environment, with a reconciliation showing what moved and what was corrected.
Prove · weeks 6-7
Both systems run on the same closed period and reconciled line by line before any date is set.
Launch · week 8
Go-live with the reconciliation signed off, the team trained, and cover through the first live run.
Indicative timeline. Yours depends on entities, integrations and data quality.
Specialist help when payroll depends on it.
Support that understands what you are asking is worth more than support that answers quickly. We try to do both.
Three principles.
They matter because a payroll problem has a deadline attached to it, and the deadline does not move because the ticket is open.
Initial response
Acknowledged with a named owner, not an automated reference number and silence.
Proactive updates
You are told what is happening before you ask again. Regular and specific.
Resolution focus
Measured on the problem being solved, not the ticket being closed.